A changed flight. A clear next step.
A delay can leave you with more than a missed connection. Find out which rights apply, what to save and where to send your claim.
Homepage updated 23 October 2026
What happened to your journey?
Keep the journey together.
Put these documents in one folder before you contact the airline. Tick what you already have.
0 of 4 documents checked
This list helps you organise evidence. It does not determine whether compensation is due.
Start with the facts.
You can contact the operating airline yourself. A claims service is an optional paid alternative.
- 01
Save the evidence
Keep your booking, boarding pass, actual arrival time, airline messages and receipts.
- 02
Write to the airline
State what happened and what you are claiming. Keep a copy and the airline’s reply.
- 03
Choose the next step
If the dispute remains unresolved, check ARN’s conditions and deadlines. Filing a complaint costs SEK 150; its decisions are recommendations.
An indication, before you decide.
First check that EU 261 covers your route and operating carrier. The cause, notice period and re-routing can change your entitlement.
Check the original sources
Consumer guidance and the dispute board are separate from KravFlyg. We do not represent a public authority.
Konsumentverket Allmänna reklamationsnämndenEU 261 flight compensation calculator
Which compensation band could apply to your flight?
Possible compensation
You may be entitled to up to €400 per person, but the amount can be halved if the airline offered re-routing within set time limits.
This estimate assumes EU 261 covers the journey. Extraordinary circumstances can exclude delay or cancellation compensation. Denied boarding must be involuntary and the passenger must meet the travel conditions.
Estimate based on EU Regulation 261/2004. The final amount depends on the length of the delay and the circumstances. This does not constitute legal advice.
The reform adopted in July 2026 keeps the 3-hour threshold and the €250/€400/€600 amounts; the new rules apply about a year after publication in the Official Journal of the EU.
From the guide library
All guideseasyJet flight compensation — when EU 261 or UK261 applies
easyJet is split between a UK operator (UK261, £220–£520) and an Austrian EU operator (EU 261, €250–€600). For Sweden-based passengers the regime depends on the route. Reviewed May 2026.
Turkish Airlines: when EU 261 protects you
Turkish Airlines and EU 261: covered on ARN-IST and GOT-IST, not covered on IST-ARN. How to claim, when to insist on cash instead of BonusMiles, and how to escalate from Sweden. Reviewed May 2026.
British Airways: EU 261 vs UK261 after Brexit
British Airways flights to and from Sweden after Brexit: EU 261 applies on departures from Sweden, UK261 applies on departures from London. Same €/£ amounts, different forums. Reviewed May 2026.
KLM: your EU 261 rights from Sweden
KLM is fully covered by EU 261 — €250–€600 for a delay of three hours or more. How KLM's claim process works, why you do not have to accept a voucher or Flying Blue miles, and how Sweden-based passengers preserve the 10-year prescription period. Reviewed May 2026.
Before you claim
Is compensation automatic?
No. Coverage, the reason for the disruption, cancellation notice and any re-routing must be assessed. Extraordinary circumstances may rule out compensation; care and refund rights are separate.
Do I need to pay a claims company?
No. You can claim directly from the airline. AirHelp is an optional commercial service and its fees apply if you instruct it. We may earn a commission through marked partner links.
Can I wait before making a claim?
Contact the airline promptly and keep evidence. Legal limitation periods and ARN’s filing deadlines are different; the applicable period depends on your case.
Want help handling a claim?
Optional partner service
AirHelp can assess your flight and offer a paid claims service. Read its fees and terms before you agree. This is a partner link.